Cancellation more than 5 weeks before the test date - candidate will receive a full refund less $70.00 administrative fee.
Cancellation less than 5 weeks before the test date - candidate will receive NO refund.
Arriving late or not appearing on test day counts as a cancellation, and you will NOT receive a refund. In this case, you must register for a new test date.
Transfer requests will be accepted 5 weeks before the test date with a $70 administrative fee.
Transfer dates will depend on availability.
Transfer request less than 5 weeks before the test date will be treated as a cancellation - candidate will receive NO refund, and must re-apply.
Candidates seeking cancellation or transfer within the five-week before the test will only receive a refund if they can provide evidence that their ability to sit the test has been affected by serious illness or cause:
- Serious illness - hospital admission or serious injury
- Loss or bereavement - death of a close family member
- Hardship/trauma - victim of crime, victim of traffic accident
- Military service
Candidates must complete a "Request for Refund or Test Day Transfer Form" no later than five (5) working days after the test date and attach appropriate documentation and/or evidence - medical certificate from a qualified medical practitioner, a death notice or certificate or a police report. Please submit all documentation to firstname.lastname@example.org or bring the documents in person during business hours.
IELTS Request for Refund or Test Day Transfer Form (PDF)